Guidelines and Accessibility

The 9/11 Museum is committed to providing a respectful and inclusive experience for all visitors. Given the museum’s role as a place of remembrance, it is crucial for visitors to maintain a quiet and contemplative demeanor throughout their visit. While photography is generally permitted, flash photography is strictly prohibited to protect the integrity of the artifacts and exhibits. Visitors should be mindful of any signage indicating specific photography rules and follow these guidelines to ensure that the displays are preserved appropriately.

For security and convenience, the museum does not allow large bags and backpacks inside the exhibition areas. Instead, lockers are available at the entrance where visitors can store personal items securely. It is advisable to bring only essential items to streamline the entry process. Additionally, food and beverages are not permitted within the museum itself; however, a designated café is available for visitors to purchase refreshments before or after their tour.

Accessibility is a fundamental aspect of the 9/11 Museum. The facility is fully accessible to individuals with disabilities, including those using wheelchairs or other mobility aids. Wheelchairs are provided on a first-come, first-served basis, and accessible restrooms and elevators are available throughout the museum to accommodate visitors’ needs. Service animals are welcome, and staff members are trained to assist visitors with special requirements. If you have specific needs or require additional accommodations, it is recommended to contact the museum in advance to ensure that your visit is as comfortable and accessible as possible.

Overall, the 9/11 Museum strives to create an environment that is both respectful and accommodating. By following the guidelines and making use of the accessible features, visitors can engage meaningfully with the exhibits and memorials while contributing to the museum’s solemn and reflective atmosphere.