9/11 Memorial Museum FAQs

Learn about the 9/11 Museum’s visitor guidelines and accessibility features. Find helpful information to ensure a comfortable and respectful visit for everyone.
The 9/11 Museum FAQs section provides answers to your most common questions, from ticketing and visiting hours to exhibit details and accessibility options. Explore this guide to ensure a well-prepared and meaningful visit.
The 9/11 Museum is open daily from 9:00 AM to 8:00 PM. The last entry is permitted two hours before closing, so visitors should plan to arrive by 6:00 PM to fully experience the exhibits. During peak tourist seasons or special events, the museum may have extended hours. It’s advisable to check the museum’s official website for the most current information on hours of operation.
Tickets for the 9/11 Museum can be purchased online or at the ticketing counter located at the museum entrance. It is recommended to buy tickets in advance, especially during peak times, to avoid long lines and ensure entry at a desired time. Discounts are available for seniors, students, and military personnel, and children under 7 can enter for free.
Yes, the museum offers discounted tickets for seniors, students, and military personnel. Group rates are available for organized groups of 10 or more. Children under the age of 7 can enter free of charge. It is recommended to check the museum’s website or contact their ticketing department for specific discount details and group booking procedures.
Food and beverages are not allowed inside the museum’s exhibition areas. However, visitors can enjoy refreshments at the museum’s café, which is located near the entrance. There are designated areas outside the museum where food and drinks can be consumed if needed.
Yes, the 9/11 Museum is fully accessible to individuals with disabilities. The facility offers wheelchairs on a first-come, first-served basis, and accessible restrooms and elevators are available throughout the museum. Service animals are welcome, and staff members are available to assist visitors with special needs. It is recommended to contact the museum in advance if you require specific accommodations.
If you lose an item during your visit, contact the museum’s lost and found department immediately. The museum has procedures for handling lost items, and staff will assist you in locating any belongings that may have been misplaced.
No, tickets are valid for a single entry only. If you wish to revisit the museum, you will need to purchase a new ticket.

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